Legal

Cancellation policy

What happens when plans change, on your side or ours. Times count in Galápagos time (UTC−6) from the departure stated in your confirmation. This policy is part of the booking terms.

Last updated Oct 20, 2026

If you cancel

More than 24 hours before departure
What you pay
Nothing
What we refund
The full price
24 hours or less before departure
What you pay
The full price
What we refund
Nothing
Not showing up, arriving late, missing documents
What you pay
The full price
What we refund
Nothing
A request we have not yet answered, or an answer you have not yet accepted
What you pay
Nothing
What we refund
Nothing was paid

When you cancel	What you pay	What we refund
More than 24 hours before departure	Nothing	The full price
24 hours or less before departure	The full price	Nothing
Not showing up, arriving late, missing documents	The full price	Nothing
A request we have not yet answered, or an answer you have not yet accepted	Nothing	Nothing was paid

Where a product page states its own rule, for example a longer notice for a private charter or a diving trip, that rule applies to that product.

Why 24 hours: the operator registers the passenger list with the port captaincy and the National Park the day before and cannot resell a seat after that.

How to cancel or change

1
From your booking
Open the booking in your account or through the private link in your confirmation email. To cancel a paid booking, write to us in its messages or use "Ask for a change": we answer with what you get back under this policy. A request we haven't answered yet you cancel yourself with "Cancel the request"; an answer you don't want you decline. You can also write to us by email or WhatsApp, with the booking reference.
2
The time that counts
The moment your cancellation reaches us, in Galápagos time. We confirm it by email.
3
Refunds
Within 14 days to the payment method you used, in US dollars; your Galápagos Fund contribution always comes back with a cancellation. Exchange-rate differences and fees of your bank are not refunded.
4
Changing a date or the number of travellers
Use "Ask for a change" on your booking page, or write to us with the change you need. If the new date has seats we offer you the change, and you pay or get back the price difference. A change requested 24 hours or less before departure counts as a cancellation of that departure.

If the operator or we cancel

Sea conditions, the port captaincy, the National Park, the weather or a technical problem can stop a departure. We tell you as soon as we know and you choose: the next available date, an equivalent alternative, or a full refund. If a departure is called off after it started for reasons that are not yours, you receive a refund for the part not performed. Beyond that we owe no compensation for circumstances outside our and the operator's control, unless mandatory law says otherwise.

Trips with several services

If your booking is a package (booking terms, Part B), the same 24-hour rule is the termination fee: free until 24 hours before the first service, the full price of a service inside 24 hours of that service. You may terminate free of charge when unavoidable and extraordinary circumstances at the destination significantly affect the trip, and you may transfer the package to another person with at least seven days' notice.

Fees paid to the authorities

The National Park entrance fee and the Transit Control Card are paid by you to the Ecuadorian authorities, not to us, and we cannot refund them.

Read the booking terms

Also read

Questions about our terms or your data? salesgalapagosdailytours@gmail.com