Delete your account

If you no longer have the app, write to salesgalapagosdailytours@gmail.com from the email address on the account, with the subject "Delete my account". We delete the account within 30 days and confirm by email. The request can only come from the address on the account, so that nobody can delete it for you.

Deleted with the account, at once:

• Your profile: name, email address, phone number, language and preferences.
• Your travellers: names, dates of birth, passport numbers, nationalities and health notes.
• Your wishlist, saved trips and planner sessions.
• The app's notification centre and the registration of your phone for notifications.

Kept for a while, without the account, because the law requires it or a booking still depends on it:

• Bookings and their payments: 10 years, as Swiss bookkeeping law requires (Code of Obligations, Article 958f). They are kept under the booking reference and the email address, no longer linked to an account.
• Health notes given for a booking: 90 days after the last service of that booking, then deleted.
• Messages on a booking: with the booking. Other messages: 24 months after the last exchange.
• Server logs: 30 days.

• A traveller, with their passport number and health notes: Account, Travellers, then Delete on the traveller. Bookings already made keep their details.
• A saved trip: open it in Account, Trips, and delete it.
• Health notes on a booking, or any other data: write to salesgalapagosdailytours@gmail.com at any time.