Privacy Policy

We collect information you provide directly when creating an account, such as your name, email address, phone number, and business details (agency name, RUC, address).

We also collect data related to your use of the service, including voucher information, tourist details, service bookings, and payment records that you enter into the platform.

Technical data such as device type, browser information, and usage analytics may be collected automatically to improve our services.

We use your information to provide and maintain the ToursTrust platform, including managing vouchers, tourist records, accounting, and payment tracking.

Your data is used to authenticate your account, process service requests, and communicate important updates about the platform.

We may use aggregated, anonymized data for analytics purposes to improve our services. We do not sell your personal information to third parties.

Your data is stored securely using Google Firebase infrastructure, which provides enterprise-grade security, encryption at rest and in transit, and regular security audits.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Access to your agency data is restricted to authorized users within your organization and ToursTrust administrators for support purposes only.

We do not share your personal or business data with third parties except as necessary to provide our services (e.g., cloud infrastructure providers).

We may disclose information if required by law, legal process, or governmental request.

If your agency uses salesmen accounts, those users will have access to relevant voucher and tourist data as configured by the agency administrator.

You have the right to access, correct, or delete your personal data at any time through your account settings or by contacting us.

You may request a copy of all data we hold about you or your agency.

You may delete your account at any time, which will remove your personal data from our active systems. Some data may be retained for legal compliance purposes.

Our mobile application does not use cookies. Our website may use essential cookies for functionality purposes.

We use Firebase Analytics to understand how our platform is used, which helps us improve the service.

We may update this Privacy Policy from time to time. We will notify you of any significant changes via the platform or email.

Your continued use of ToursTrust after changes are posted constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at support@tourstrust.com.